The Challenge

On one hand, address-related errors during checkout were leading to costly returns, undeliverable orders and a drain on staff time. On the other, BOXRAW were struggling to build trust through reviews and user-generated content (UGC) in a market dominated by established players.

The Solution

BOXRAW teamed up with Clearer to tackle this eCommerce double whammy. Using a duo of tools from our suite of apps to drive satisfaction and loyalty.

By integrating Address Validator into their checkout process, we corrected and validated addresses entered by customers. Automating a once time-consuming and error-prone process saved BOXRAW countless hours and drove down operational costs.

"Address Validator has become a new standard at BOXRAW, streamlining the logistics process and significantly reducing the rate of failed deliveries."

To build customer trust, we used Reviews.io to collect and display genuine customer reviews, offering valuable social proof to potential buyers.

The platform even made it easy for BOXRAW to experiment with the placing of their review collection widget. And moving the reviews tab higher up the product page led to an increase in the number of conversions and items added to the cart.

"Reviews.io enhanced conversion rates and increase trust – which was especially important when we were a new brand, and people hadn’t heard of us."

The Result

BOXRAW’s partnership with Clearer made an immediate impact. Within 30 days, they’d collected nearly 350 reviews, with a staggering 98% showcasing positive sentiment, including plenty of praise for their on-time delivery.

The seamless integration of Reviews.io and Address Validator has transformed BOXRAW's customer journey. Creating a frictionless transition from product discovery all the way through to delivery.